Hautel Intelligence
Practical technology for the way your hotel works.
We design AI, automation and connected workflows that make guest communication clearer, reduce repetitive work and help hotel teams stay focused on hospitality.
Every solution starts with your property, your operation and the people who use it.
Technology powered by Videntra
Where it shows up during a stay.
The easiest way to understand what we build is to follow a guest through their stay. These are five ordinary moments, and what changes in each of them.
- Before arrivalA guest asks where to park.
They get the answer your hotel would give, without waiting for reception to reply.
- ArrivalThe lobby is busy and the phone rings.
AI answers simple questions on the call. Anything else is written down for the front desk.
- Check-inA guest already shared their details before arriving.
Check-in is quick, so there is time for a proper welcome.
- During the stayRoom 214 asks for two extra pillows.
Housekeeping sees the request and the room. Reception sees when it is done.
- After departureThe guest gets a thank-you and one question.
What they say goes to your team. Every guest is invited to leave a review.
Six areas where a hotel can run smoother.
Those moments fall into six areas. Choose the one closest to your situation to see what we build for it, and what changes.
Pre-arrival communication
The days before arrival decide how prepared a guest feels, and how many questions reach your desk.
Messages before arrival with practical details, useful extras and room for questions.
What changes Guests arrive knowing where to park and what to expect, and your desk gets fewer surprises.
Recognise your hotel in one of these?
Explore Hautel Intelligence
Download the presentation to explore our approach.
PDF in English, 0.9 MB
The Intelligence Method
Start with the challenge. Prove the value. Then scale.
Operations Audit
We map your hotel's processes, systems and team workflows to identify where automation could create measurable value. Together, we define one priority and a clear pilot plan.
28-Day Pilot
We test a focused solution over 28 days in one property. Scope and success criteria follow the specific hotel case, with team onboarding and ongoing monitoring. We measure the impact against the starting point before deciding on the next step.
Portfolio Rollout & Internalisation
Once the agreed success criteria are met, we extend the approach to additional workflows or properties, with documented processes, team training and clear ownership.
The technology connects to the systems your hotel already uses.
A few things hotels usually want to know.
Will AI replace our front desk team?
No. It takes the repeated questions and routine follow-up off the desk, and anything that needs judgement or a personal touch goes to a colleague with the full context.
What if the AI gives a wrong answer?
It only answers from the information you have approved, and anything it is unsure about goes to your team. We review the conversations with you and adjust what needs adjusting.
Will it sound like our hotel?
Yes. Answers come from your own hotel information and follow your tone of voice, and you check them before anything goes live.
How do you handle guest data and GDPR?
Guest data is only used for the workflows we agree on, in line with GDPR. Before launch we agree together what is stored, where and for how long.
Can we work with our existing systems?
Yes. We start with the tools already in use and agree what can be connected, adapted or built around them.
Which languages can it handle?
The languages your guests use, including Dutch, French, English and German, on calls as well as in messages.
Can we start small?
Yes. You can start with a 28-day pilot on one workflow, such as calls during check-in or messages before arrival, and scale once it proves its value.
Who builds and runs the technology?
Hautel designs the solution with your team, and our technology partner Videntra builds and runs it. You keep one point of contact for both.
Is this for one hotel or a hotel group?
Both. A project can serve one property or set a shared approach across several hotels, with room for local differences.
How is a project scoped and priced?
Scope follows the Operations Audit and the work involved. You see the full structure before any work begins, including any usage costs.
Anton VerheydenFounder, Hautel
A quick question? Ask Anton directly.
What should work better at your hotel?
Tell us where guests wait, where teams repeat work or where information gets lost. We will start there and shape the right next step around your property.